Returns & Refunds

 

 

What is your returns policy?

Returns from within the EU 

If you have purchased an item within the last 30 days and are not happy with it, please contact our Customer Services department to receive details of how to make a return. You can contact Customer Services by phone or email on the below details, or via Livechat through our website.

 

Telephone (UK): 0800 5877 645

Telephone (Outside UK): +44 1376 321100   

Email: customerservices@amara.com

 

You will need to return the item, unused, in the original product and outer packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation and quoting the returns number you have been given.

 

Amara Returns

C/O Delamode

700 Avenue west

Skyline 120

Gt. Notley

Braintree

CM77 7AA

 

Once the item has been received and checked, your refund will be processed within 2 working days of receipt.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if this is requested in writing within 14 working days of receipt of your goods. This includes any delivery charge charged on your order, but excludes any charges incurred in returning the order to us. If a return is not requested within 14 days, we will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us.

You will receive the refund back to the original method of payment. 

 

International (outside EU)

If you have purchased an item within the last 30 days and are not happy with it, please contact our Customer Services department to receive details of how to make a return. You can contact Customer Services by phone or email on the below details, or via Livechat through our website.

 

Telephone (UK): 0800 5877 645

Telephone (Outside UK): +44 1376 321100   

Email: customerservices@amara.com

 

You will need to return the item, unused, in the original packaging and in a resalable condition, to the returns address shown below enclosing your order confirmation and quoting the returns number you have been given.

 

Amara Returns

C/O Delamode

700 Avenue west

Skyline 120

Gt. Notley

Braintree

CM77 7AA

United Kingdom

 

Once the item has been received and checked, your refund will be processed within 2 working days of receipt. We will refund the purchase price but not any delivery costs incurred by us in sending the order to you or incurred by you in returning the goods to us. 

For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in the UK, any import duty incurred by us will be deducted from your refund.

You will receive the refund back to the original method of payment. 

 

 

How do I send an order back to you?

UK

If you would like to return your order, please contact us and we can provide a returns reference for you. Once you have received your returns reference, please make a note of this on or inside the parcel and you can then return it to us to the below address -

 

Amara Returns

C/O Delamode

700 Avenue west

Skyline 120

Gt. Notley

Braintree

CM77 7AA

 

For UK customers we recommend using a Royal Mail tracked service, or Collect+, this is an alternative returns method which enables you to drop your parcel at a store local to you. Please use the following link where you can create and print your returns label; collectplus.co.uk

To find your nearest store, please see the following link to the Collect+ website - http://www.collectplus.co.uk/orders/new

We can also arrange a drop off service with DPD for smaller products or for larger items, we are able to arrange a collection with DPD. Please note that the collections are available within standard working hours Monday - Friday and are be charged at £10 per box which will be deducted from your refund. The DPD drop off service is charged at £5.50 per box and again this can simply be deducted from your final refund total. If you would like us to book a collection for you, please contact our Customer Services team who can arrange this.

 

International

If you would like to return your order, please contact us and we can provide a returns reference for you. Once you have received your returns reference, please make a note of this on or inside the packaging and you can then return it to us to the below address -

 

Amara Returns

C/O Delamode

700 Avenue west

Skyline 120

Gt. Notley

Braintree

CM77 7AA

United Kingdom

 

For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in the UK, any import duty incurred by us will be deducted from your refund.

 

 

Can I exchange items?

Amara does not have an exchange policy so the best way to proceed if you would like to change your order once delivered would be to return the item which is no longer required and then place a new order for your preferred items. Our customer services team are available 6 days per week to assist you with the returns procedure and placing the new order.

If you would like to create a return, please contact our Customer Services department who will be able to create a returns reference for you to enclose in the returned parcel.

 

Are there any products I cannot return? 

Villiers

Made to order

Wallpaper

Custom products

 

 

Returns T&Cs

Please see the following link to our returns terms and conditions - Terms and Conditions

 

 

Can I change my existing order? 

If you would like to amend an order that you have placed with us, please contact our Customer Services team as soon as possible and we will do our best to process your request. 

Please note that we may not be able to amend your order if it has already been picked in our warehouse but we will always check this for you and endeavour to help wherever we possibly can.

If an order has already been dispatched from our warehouse upon receiving your request, our customer services team can assist you with re-calling the parcel to be returned to Amara however Amara will not cover any costs incurred during this process.

 

 

What happens if my order arrives damaged or is incorrect?

If the products we deliver to you are damaged or we have sent you the incorrect goods or quantity, please contact us within seven (7) days of delivery at customerservices@amara.com. Please do not sign for any packages that are damaged or opened.

 

 

Can you arrange a collection of the goods? 

Our customer services team can arrange to collect your products, if delivered within the UK, with DPD Courier Services. The collection service can be arranged for any weekday between standard business hours of 08:00 – 17:00.

If your order has been delivered internationally we can make arrangements to collect the items with DHL, the collection can be booked for any weekend day within standard business hours of 08:00 – 17:00.

 

 

How will I be refunded and how long will it take to receive my refund? 

Once a return has been received by our warehouse we aim to process your refund within 2 working days and once this has been processed, you will receive an email from us to confirm. The refund will be processed via the method of payment used on your order.

 

 

Do you offer a free returns policy?

Amara do not offer a free returns policy and therefore any costs incurred to return the items will not be covered with the exception of any damaged products that Amara accept liability for.

If you would like to return an item, please contact our customer services team and we can provide a returns reference for you to be able to send the item back to us.

For any International returns, please may we also ask you to ensure that you mark ‘RETURNED GOODS’ along with your name clearly on the outside of the parcel to avoid any import duty on its arrival in the UK, any import duty incurred by us will be deducted from your final refund amount.